statistics.php
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<?php
return [
'New Order Number' => '新工单数',
'star 0' => '一星',
'star 1' => '二星',
'star 2' => '三星',
'star 3' => '四星',
'star 4' => '五星',
'Not evaluated' => '待评价',
'resolved' => '已解决',
'unresolved' => '未解决',
'No data available' => '暂无数据',
'Percentage of satisfaction' => '满意度占比',
'Resolution rate' => '解决率',
'Satisfaction' => '满意度',
'Proportion of solution rate' => '解决率占比',
'average value' => '平均值',
'Satisfaction ratio of work order solution' => '工单解决满意度比例',
'Work order submission trend chart' => '工单提交趋势图',
'Proportion of work order problem solving rate' => '工单问题解决率比例',
'Total number of work orders' => '工单总数',
'Communication in progress' => '沟通处理中',
'Total open bill' => '总未结单',
'To be assigned' => '待分派',
'Work order trend' => '工单趋势',
'today' => '今天',
'yesterday' => '昨天',
'Last 7 days' => '最近7天',
'Last 30 days' => '最近30天',
'Last month' => '上月',
'This month' => '本月',
'Designated date' => '指定日期',
'Work orders' => '份工单',
'Overall response time' => '整体响应时间',
'Average response time' => '平均回复时间',
'Average solution time' => '平均结单时间',
'Average first response time' => '平均首次响应时间',
'Category work order quantity top 10' => '类别工单量TOP10',
'Work order category' => '工单类别',
'Number of work orders' => '工单数',
'Proportion' => '占比',
'Top 10 orders received by engineers' => '工程师接单量TOP10',
"Top 10 engineers' response speed" => '工程师响应速度TOP10',
'Engineers' => '工程师',
'Engineers Work order quantity' => '接单量(含经手)',
'Avg Response Time' => '平均响应时间'
];