detail.html
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<link rel="stylesheet" href="__CDN__/assets/addons/workorder/css/detail.css">
<div class="container">
<div id="content-container" class="container">
<div class="row">
<div class="col-md-3">
{include file="common/sidenav" /}
</div>
<div class="col-md-9">
<div class="panel panel-default">
<div class="panel-body">
<h2 class="page-header">
工单详情
{eq name="isUser" value="1"}
<a href="{:url('workorder/my')}" class="btn btn-info pull-right"><i class="fa fa-th-list"></i> 我的工单</a>
{else/}
<a href="{:url('workorder/manage')}" class="btn btn-info pull-right"><i class="fa fa-th-list"></i> 工单列表</a>
{/eq}
</h2>
<!--手机端的步骤条-->
<ol class="breadcrumb mobile_steps visible-xs">
<li class="{$row.status.number == 0 ? 'active':'after_step'}">
<a href="javascript:;">已提交</a>
</li>
<li class="{$row.status.number == 1 ? 'active':''} {$row.status.number > 1 ? 'after_step':''}">
<a href="javascript:;">已分派</a>
</li>
<li class="{$row.status.number >= 2 && $row.status.number <= 4 ? 'active':''} {$row.status.number == 5 ? 'after_step':''}">
<a href="javascript:;">正在处理</a>
</li>
<li class="{$row.status.number == 5 ? 'active':''}">
<a href="javascript:;">已评价</a>
</li>
</ol>
<div class="steps hidden-xs">
<div class="step step-after {$row.status.number == 0 ? 'step-active':''}">
<span class="step_text">已提交</span>
</div>
<div class="step step-after step-before {$row.status.number == 1 ? 'step-active':''}">
<span class="step_text">已分派</span>
</div>
<div class="step step-after step-before {$row.status.number >= 2 && $row.status.number <= 4 ? 'step-active':''}">
<span class="step_text">正在处理</span>
</div>
<div class="step step-before {$row.status.number == 5 ? 'step-active':''}">
<span class="step_text">已评价</span>
</div>
</div>
<!--工单信息-->
<div class="row detail">
<div class="col-md-4 detail_item">编号：{$row.id}</div>
{volist name="basicField" id="field"}
<div class="col-md-4 detail_item">{$field.title}：{$field.value}</div>
{/volist}
<div class="col-md-4 detail_item">相关产品/服务：{$row.category.name}</div>
<div class="col-md-4 detail_item">紧急程度：{$row.urgentrank.name}</div>
<div class="col-md-4 detail_item">状态：{$row.status.pc}</div>
<div class="col-md-4 detail_item hidden-xs">创建时间：{$row.createtime_text}</div>
<div class="col-md-4 detail_item">操作：
{if $row.urging}<a href="javascript:;" data-order_id="{$row.id}" class="urging_workorder">催办</a>{/if}
{if $row.close}<a href="javascript:;" data-order_id="{$row.id}" class="close_workorder">关闭工单</a>{/if}
{in name="row.status.number" value="2,3,4"}{eq name="isUser" value="1"}<a href="{:url('index/workorder/evaluate', ['id' => $row.id])}">评价工单</a>{/eq}{/in}
{in name="row.status.number" value="1,2,3"}{eq name="isUser" value="0"}<a href="javascript:;" data-order_id="{$row.id}" class="transfer_workorder">转接工单</a>{/eq}{/in}
{eq name="isUser" value="1"}{eq name="row.status.number" value="5"}<a href="javascript:;" class="del_workorder" data-order_id="{$row.id}">删除工单</a>{/eq}{/eq}
</div>
{eq name="isUser" value="0"}
<form action="{:url('index/workorder/transfer')}" method="post" role="form" class="col-md-12 form-horizontal transfer_form" data-toggle="validator">
{:token()}
<input type="hidden" name="id" value="{$row.id}"/>
<div class="form-group margin-bottom-10">
<div class="control-label col-xs-12 col-sm-2">转接给</div>
<div class="col-xs-12 col-sm-8">
<input type="text" name="transfer_engineer" data-rule="required" id="c-transfer_engineer" class="form-control selectpage" placeholder="请选择工程师" data-source="{:url('index/workorder/transfer',['id' => $row.id])}" data-pagination="false" data-field="title"/>
</div>
</div>
<div class="form-group margin-bottom-none">
<div class="control-label col-xs-12 col-sm-2"></div>
<div class="col-xs-12 col-sm-8">
<button type="submit" class="btn btn-success"><i class="fa fa-send"></i> 转接工单</button>
</div>
</div>
</form>
{/eq}
</div>
<!--工程师信息-->
{volist name="engineers" id="engineer"}
<div class="engineer_info engineer_info_{$engineer.id} col-xs-12 {$engineer.id == $row.engineer_id ? 'visible-xs':'hidden'}">
<div class="col-xs-12 basic_info">
<img class="img-circle" src="{$engineer.user.avatar|default='__CDN__/assets/img/avatar.png'}" alt="">
<div class="basic_info_box">
<p class="basic_info_name">{$engineer.title}</p>
<p class="basic_info_desc">{$engineer.introduce}</p>
</div>
</div>
<div class="col-xs-12 expend_info">
{if $engineer.all_order_number}
<div class="col-xs-12 expend_info_item">
<div class="col-xs-6">处理工单数</div>
<div class="col-xs-6">{$engineer.all_order_number}</div>
</div>
{/if}
{present name="$engineer.average_solve_time"}
<div class="col-xs-12 expend_info_item">
<div class="col-xs-6">平均解决时间</div>
<div class="col-xs-6">{$engineer.average_solve_time}</div>
</div>
{/present}
{present name="$engineer.average_first_response"}
<div class="col-xs-12 expend_info_item">
<div class="col-xs-6">平均首次响应</div>
<div class="col-xs-6">{$engineer.average_first_response}</div>
</div>
{/present}
<div class="col-xs-12 expend_info_item {$engineer.wx ? '':'hidden'}">
<div class="col-xs-6">微信号</div>
<div class="col-xs-6">{$engineer.wx}</div>
</div>
<div class="col-xs-12 expend_info_item {$engineer.qq ? '':'hidden'}">
<div class="col-xs-6">QQ号</div>
<div class="col-xs-6">{$engineer.qq}</div>
</div>
<div class="col-xs-12 expend_info_item {$engineer.user.mobile ? '':'hidden'}">
<div class="col-xs-6">手机号</div>
<div class="col-xs-6">{$engineer.user.mobile}</div>
</div>
<div class="col-xs-12 expend_info_item {$engineer.user.email ? '':'hidden'}">
<div class="col-xs-6">邮箱</div>
<div class="col-xs-6">{$engineer.user.email}</div>
</div>
</div>
</div>
{/volist}
<!--用户信息(供鼠标移入头像显示)-->
<div class="engineer_info user_info col-xs-12 hidden">
<div class="col-xs-12 basic_info border-none">
<img class="img-circle" src="{$row.user.avatar|default='__CDN__/assets/img/avatar.png'}" alt="">
<div class="basic_info_box">
<p class="basic_info_name">{$row.user.nickname}</p>
<p class="basic_info_desc">{$row.user.bio}</p>
</div>
</div>
</div>
<!--沟通记录-->
<div class="detail-content">
<p class="detail-content-title">沟通记录</p>
<div class="detail-content-list">
<ul id="message_items" class="list_items">
{volist name="records" id="record" empty="<div class='empty_record'>暂时还没有沟通记录...</div>"}
<li class="list_item">
<div class="item_meta item_meta_{$isUser ? ($record.sender == 'user' ? 'user':'engineer'):($record.sender == 'user' ? 'engineer':'user')}">
<div class="item_meta_avatar">
{eq name="record.sender" value="engineer"}
<div rel="engineer_popo" data-toggle="popover" data-engineer_id="{$record.engineer.id}" title="{$record.engineer.title}" class="avatar_img">
<img class="img-circle" src="{$record.engineer.user.avatar|default='__CDN__/assets/img/avatar.png'}">
</div>
{else/}
<div rel="userInfo_popo" data-toggle="popover" title="{$row.user.nickname}" class="avatar_img">
<img class="img-circle" src="{$row.user.avatar|default='__CDN__/assets/img/avatar.png'}">
</div>
{/eq}
</div>
<div class="item_meta_content_box">
<div class="item_meta_content">
<div>
<div class="item_meta_createtime">{$record.createtime_text} {$record.sender == 'engineer' ? $record.engineer.title:$row.user.nickname}</div>
<div class="item_meta_text">{$record.message}</div>
</div>
</div>
</div>
</div>
</li>
{/volist}
</ul>
</div>
</div>
<!--回复工单-->
{lt name="row.status.number" value="4"}
<div class="detail_editor">
<p class="detail-content-title">我要反馈</p>
<div class="detail_editor_box">
<form action="{:url('index/workorder/reply', ['id' => $row.id])}" data-toggle="validator" id="message_form" role="form" method="post" class="form-horizontal message_form">
{:token()}
{include file="workorder/common/fields"}
<div class="form-group">
<div class="control-label col-xs-12 col-sm-2"></div>
<div class="col-xs-12 col-sm-8">
<button type="submit" class="btn btn-success"><i class="fa fa-send"></i> 提交{eq name="isUser" value="1"}反馈{else/}回复{/eq}
</button>
</div>
</div>
</form>
</div>
</div>
{/lt}
</div>
</div>
</div>
</div>
</div>
</div>